GENERAL CONDITIONS OF USE AND SALE
Updated on 08/06/2021
The website Paperstrip.shop (hereinafter the “Platform”) is an initiative of :
Rue Max Roos 22, 1030 Schaerbeek
Company number (ECB/VAT): BE0768.824.572
(hereinafter “Paperstrip SRL” or the “Seller”)
I. GENERAL TERMS AND CONDITIONS OF USE
1. Scope of application
These general terms and conditions of use (hereinafter the “GTC”) apply to any visit or use of the Platform and its information by an Internet user (hereinafter the “User”).
By visiting or using the Platform, the User acknowledges that he/she has read these GCU and expressly accepts the rights and obligations mentioned therein.
The provisions of the GCU may exceptionally be waived by written agreement. These derogations may consist in the modification, addition or deletion of the clauses to which they refer and do not affect the application of the other provisions of the TOS.
Paperstrip SRL reserves the right to modify its TOS at any time, without prior notice, but undertakes to apply the provisions that were in force at the time the User uses the Platform.
a. Access and navigation
Paperstrip SRL takes all reasonable and necessary measures to ensure the proper functioning, security and accessibility of the Platform. However, Paperstrip SRL cannot offer a guarantee of absolute operability and its actions must therefore be considered as covered by an obligation of means.
Any use of the Platform is always at the User’s own risk. Therefore, Paperstrip SRL is not responsible for any damage that may result from possible malfunctions, interruptions, defects or harmful elements present on the Platform.
Paperstrip reserves the right to restrict access to the Platform or to interrupt its operation at any time, without obligation to give prior notice.
Paperstrip SRL determines much of the content of the Platform and takes great care with the information on the Platform. Paperstrip SRL takes all possible measures to keep the Platform as complete, accurate and up-to-date as possible, even when the information on the Platform is provided by third parties. Paperstrip SRL reserves the right to modify, add to or delete the Platform and its contents at any time without liability.
Paperstrip SRL cannot offer an absolute guarantee regarding the quality of the information on the Platform. It is therefore possible that this information is not always complete, accurate, sufficiently precise or up to date. Therefore, Paperstrip SRL shall not be liable for any direct or indirect damage that the User may suffer as a result of the information on the Platform.
If any of the contents of the Platform are in violation of the law or the rights of third parties, or are contrary to morality, Paperstrip SRL asks the User to inform it as soon as possible by e-mail so that appropriate measures can be taken.
Any download from the Platform is always at the User’s risk. Paperstrip SRL shall not be held responsible for any damage, direct or indirect, resulting from such downloads, such as loss of data or damage to the User’s computer system, which are entirely and exclusively the responsibility of the User.
c. Services reserved for registered Users
Access to certain services is conditional on the User’s registration.
Registration and access to the Platform’s services are reserved exclusively for natural persons with legal capacity who have completed and validated the registration form available online on the Platform as well as these GTC.
When registering, the User undertakes to provide accurate, sincere and up-to-date information about himself/herself and his/her civil status. The User must also regularly check the data concerning him/her in order to maintain its accuracy.
The User must therefore provide a valid e-mail address, to which the Platform will send him/her a confirmation of his/her registration to its services. An email address cannot be used several times to register for services.
Any communication made by the Platform and its partners is therefore deemed to have been received and read by the User. The User therefore undertakes to regularly check the messages received at this e-mail address and, if necessary, to reply within a reasonable time.
Only one registration is allowed per individual.
The User is given an identifier allowing him/her to access a space reserved for him/her (hereinafter “Personal Space”), in addition to entering his/her password.
The identifier is definitive, but the password can be changed online by the User in his Personal Space. The password is personal and confidential, and the User agrees not to disclose it to third parties.
Paperstrip SRL reserves in any case the right to refuse a request for registration to the services of the Platform in case of non-compliance by the User with the TOS.
Users who are regularly registered may request to unsubscribe at any time by going to the dedicated page in their Personal Space. Any unsubscription from the Platform will be effective as soon as possible after the User has completed the form provided for this purpose.
3. Links to other websites
The Platform may contain links or hyperlinks to external websites. Such links do not automatically imply any relationship between Paperstrip SRL and the external website or even an implied agreement with the content of such external websites.
Paperstrip SRL has no control over external websites. Paperstrip SRL is therefore not responsible for the safe and correct functioning of the hyperlinks and their final destination. As soon as the User clicks on the hyperlink, he/she leaves the Platform. Paperstrip SRL cannot therefore be held liable for any subsequent damage.
4. Intellectual property
The structure of the Platform, as well as the texts, graphics, images, photographs, sounds, videos, databases, computer applications, etc. that make it up or that are accessible via the Platform are the property of the publisher and are protected as such by the laws in force with respect to intellectual property.
Any representation, reproduction, adaptation or exploitation of the content, trademarks and services offered by the Platform, in whole or in part, by any process whatsoever, without the prior, express and written authorisation of the publisher, is strictly prohibited, with the exception of elements expressly designated as free of rights on the Platform.
The Platform User is granted a limited right to access, use and display the Platform and its content. This right is granted on a non-exclusive, non-transferable basis and may only be used for personal and non-commercial purposes. Except with prior written consent, Users are not authorised to modify, reproduce, translate, distribute, sell or communicate to the public, in whole or in part, the protected elements.
The User is prohibited from introducing data on the Platform that would modify or be likely to modify its content or appearance.
5. Protection of personal data
Personal data provided by the User when visiting or using the Platform are collected and processed by Paperstrip SRL exclusively for internal purposes. Paperstrip SRL assures its users that it attaches the utmost importance to the protection of their privacy and personal data, and that it is always committed to clear and transparent communication on this point.
Paperstrip SRL undertakes to comply with the applicable legislation on the matter, namely the Law of 30 July 2018 on the protection of individuals with regard to the processing of personal data and the European Regulation of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
6. General provisions
Paperstrip SRL reserves the right to modify, extend, delete, limit or discontinue the Platform and related services at any time, without prior notice, and without incurring any liability.
In case of violation of the TOS by the User, Paperstrip SRL reserves the right to take appropriate sanctions and remedies. In particular, Paperstrip SRL reserves the right to deny the User any access to the Platform or its services temporarily or permanently. These measures may be taken without giving any reason and without notice. They may not engage the responsibility of Paperstrip SRL or give rise to any form of compensation.
The illegality or invalidity of any provision of the TOS of Paperstrip SRL shall not affect the validity and enforceability of the remaining provisions. Paperstrip SRL has, in such a case, the right to replace the provision with another valid provision of similar scope.
II. GENERAL TERMS AND CONDITIONS OF SALE
1. Scope of application
These general terms and conditions of sale (hereinafter the “GTC”) define the mutual rights and obligations in the event of the purchase of products or services on the Platform by a User (hereinafter “Customer”).
The GTC express the entirety of the parties’ obligations. The Customer is deemed to accept them without reservation, failing which his order will not be validated.
In exceptional cases, the provisions of the GTC may be waived insofar as such waivers have been agreed in writing. Such deviations may consist in the modification, addition or deletion of the clauses to which they relate and shall not affect the application of the other provisions of the GTC.
Paperstrip SRL reserves the right to modify the GTC from time to time. The modifications will be applicable as soon as they are posted online for all purchases made after that date.
2. Online Shop
Through the Platform, the Seller provides the Customer with an online shop presenting the products or services sold, without the photographs having any contractual value.
The products or services are described and presented as accurately as possible. However, in the event of errors or omissions in the presentation, the Seller shall not be held liable for this.
The products and services are offered within the limits of their availability.
Prices and taxes are specified in the online shop.
The Seller reserves the right to modify its prices at any time by publishing them online.
Only the prices and taxes in force at the time of the order shall apply, subject to availability at that time.
The prices are indicated in euros and do not take into account any delivery costs, which are indicated and invoiced in addition before the order is validated by the Customer.
The total amount of the order (including all taxes) and, where applicable, delivery costs, is indicated before final validation of the order form.
4. On-line ordering
The Customer has the possibility to fill in an order form online, by means of an electronic form. By filling in the electronic form, the Customer accepts the price and the description of the products or services.
In order for the order to be validated, the Customer must accept these GTC by clicking in the indicated area.
The Customer must provide an e-mail address, billing information and, if applicable, a valid delivery address. Any exchange with the Seller may take place by means of this e-mail address.
In addition, the Customer shall choose the delivery method and validate the payment method.
The Seller reserves the right to block the Customer’s order in the event of non-payment, incorrect address or any other problem with the Customer’s account until the problem is resolved.
5. Confirmation and payment of the order
The Seller retains ownership of the items ordered until full payment for the order has been received.
The Customer makes the payment at the time of the final validation of the order using the chosen method of payment. This validation is considered as a signature.
The Customer guarantees the Seller that he has the necessary authorisations to use this method of payment and acknowledges that the information given for this purpose is proof of his consent to the sale and to the payment of the sums due for the order.
The Seller has set up a procedure for verifying orders and means of payment in order to reasonably guarantee against any fraudulent use of a means of payment, including by asking the Customer for identification data.
In the event of refusal to authorise payment by credit card by the accredited organisations or in the event of non-payment, the Seller reserves the right to suspend or cancel the order and its delivery.
The Seller also reserves the right to refuse an order from a Customer who has not paid in full or in part for a previous order or with whom a payment dispute is in progress.
As soon as the Seller receives the validation of the purchase with the payment, he will inform the Customer of the validation of his order and will send him an invoice, unless the invoice is delivered with the order.
The Customer may request that the invoice be sent to an address other than the delivery address by sending a request to this effect to the customer service department (see contact details below) before delivery.
If a service or product is unavailable, the Seller will inform the Customer by e-mail as soon as possible in order to replace it or to cancel the order for this product and possibly to reimburse the related price, the rest of the order remaining firm and definitive.
Communications, orders and payments between the Customer and the Seller may be proven by means of computerised registers kept in the Seller’s computer systems under reasonable security conditions. The order forms and invoices are archived on a reliable and durable medium considered, in particular, as a means of proof.
Delivery is only made after confirmation of payment by the Seller’s bank.
The products are delivered to the address indicated by the Customer on the online order form. Any additional costs arising from incomplete or erroneous information provided by the Customer shall be invoiced to the Customer. For reasons of availability, an order may be the subject of several successive deliveries to the Customer.
Delivery shall take place, depending on the method chosen by the Customer, within the following time limits:
The Seller will validate the order at the end of each month, which will have an impact on the delivery time since the Seller will launch its production systematically at the beginning of the month following the order with a production time of 15 days and will then deliver the products within 5 working days following production.
Delivery times are given as an indication. No compensation can be claimed from the Seller or the carrier in case of late delivery. If the delivery time exceeds sixty days from the order, the sales contract may be cancelled and the Customer reimbursed.
a. Verification of the order
Upon receipt of the products, the Customer or the recipient shall check the good condition of the product delivered or the conformity of the service provided.
In the event that one or more of the products ordered are missing or damaged, the Customer or the recipient must make the necessary reservations to the carrier at the time of delivery and immediately inform the Seller.
The verification shall be deemed to have been carried out as soon as the Customer or a person authorised by him has received the order without expressing any reservations.
Any reservations not made in accordance with the rules defined above and within the time limits set shall not be taken into account and shall release the Seller from any liability towards the Customer.
b. Delivery error
In the event of a delivery error or non-conformity of the products in relation to the information on the order form, the Customer shall inform the Seller within three working days of the date of delivery.
Any complaint not made within the time limit set shall not be taken into account and shall release the Seller from any liability towards the Customer.
c. Returns and exchanges
The product to be exchanged or refunded must be returned to the Seller as a whole and in its original packaging, in accordance with the following procedure:
The item(s) must be returned within 15 days of receipt of the package. Then you must:
1. Send a message via the contact form found in the “Contact” section, put the order number and explain the reason for the return.
2. Do not wash the garment, otherwise the Seller will not accept the return except in case of manufacturing defect. (the Customer must follow the washing instructions for each garment as indicated on the Platform)
3. Return it in its original packaging.
4. 4. send it back to the following address Rue max roos 22, 1030 Brussels Belgium
Finally, once this has been done, the Seller will inspect the quality of the item and will offer an exchange or a refund according to the Customer’s preference.
Any claim or return not made in accordance with the rules defined above and within the time limits set shall not be taken into account and shall release the Seller from any liability towards the Customer.
Any product to be exchanged or refunded must be returned to the Seller as a whole and in its original packaging. The costs of returning the goods are to be borne by the Seller.
The Seller guarantees the conformity of the products or services with the contract in accordance with the law in force at the time of the conclusion of the contract.
a. Guarantee of conformity
If the Customer is a consumer, he has a period of two years from the delivery of the product to implement the legal guarantee of conformity. However, if the product purchased was a second-hand item, the warranty period is one year.
The lack of conformity must be reported to the Seller as soon as possible and, in any case, no later than two months after the discovery of the defect.
9. Right of withdrawal
If the Customer is a consumer, he may exercise his legal right of withdrawal within 15 working days following the delivery of the goods or the conclusion of the service contract.
After having communicated his decision to withdraw, the Customer has 15 days to return the goods.
Any withdrawal not made in accordance with the rules and deadlines defined in this article shall not be taken into account and shall release the Seller from any liability towards the Customer.
The Customer may request a refund of the returned product, without penalty, the return costs being borne by the Seller.
The return or exchange of the product can only be accepted for products as a whole, intact and in their original condition, in particular with complete, intact packaging and in saleable condition.
The Seller shall reimburse the Customer for all sums paid, including delivery costs, within 15 days of the recovery of the goods or the transmission of proof of shipment of these goods.
If the order concerns, in whole or in part, digital content not supplied on a physical medium, the Customer hereby agrees to lose, for this digital content, his right of withdrawal in order to be delivered as soon as possible.
Model withdrawal form
To the attention of :
Rue Max Roos 22, 1030 Schaerbeek
Company number (BCE/TVA): BE0768.824.572
I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the following goods (*)/service (*):
Ordered on (*)/received on (*) : __________
Name of consumer(s) : __________
Address of consumer(s) : __________
Signature of the consumer(s) (only if this form is notified on paper):
* Delete as appropriate
10. Force majeure
If the Seller is prevented, in whole or in part, from executing the order due to an unforeseen circumstance beyond his control, this shall be considered force majeure.
In the event of force majeure, the Seller shall be entitled to suspend the execution of the order, in whole or in part, for the duration of the force majeure. The Seller shall notify the Customer immediately.
If the force majeure continues for more than 90 days without interruption, either party to the agreement shall have the right to unilaterally terminate the agreement by registered letter sent to the other party. The services already performed by the Seller shall nevertheless be invoiced to the Customer proportionally.
11. Independence of clauses
The illegality or total or partial invalidity of a provision of these GTC shall have no impact on the validity and application of the other provisions. The Seller reserves the right to replace the illegal or invalid provision with another valid provision of similar scope.
12. Applicable law and jurisdiction
These GTC are governed by Belgian law.
In the event of a dispute and in the absence of an amicable agreement, the dispute shall be brought before the courts of the judicial district of the Seller’s registered office.